How An Economist Runs A Casino: Apply Economics Ideas to Any Business

I am really interested in how businesses and other organizations can implement economic ideas. That’s why I was really excited when I saw podcast #323 from Planet Money entitled, From Harvard Economist to Casino CEO. It’s about former Harvard economist Gary Loveman who is now CEO of Ceasar’s Entertainment Corporation, one of the largest casino companies in the world.

One of the things I found interesting was how Loveman tests everything. He completes trials of every new initiative before rolling it out company wide. Whether it’s how much of an incentive is the right amount for waiters to get their customers to order drinks (that have higher margins than food) without getting naggy and annoying, or how to decrease the amount of randomness in the level of pleasure in the Ceasar’s experience (Loveman says that it’s better to have lots of experiences distributed closely to the mean return than a wider distribution), Loveman completes as close to a randomized trial as possible.

I love Planet Money in general and if you’ve never checked them out, listen to From Harvard Economist to Casino CEO and if you’re looking for ways to implement these kinds of ideas into your organization, Contact Me about my consulting practice.

The Importance of Randomness

Randomness plays a larger role in our lives than we would ever like to give it credit for. As humans we want to create causal connections between events. We want to extrapolate from the past, into the future. We want to feel that we can cause things to happen. We tell ourselves, “If I work hard and am honest I can make a good living.” Or “my stockbroker had a good year last year so he’ll have a good one this year.”

Yet in many situations, randomness plays a huge role in the outcome of the event. The past is a poor predictor of the future unless we account for a lot of randomness and luck.

One industry that seeks to fulfill this need for causal understanding is the business book industry. We are constantly told that successful leaders do X,Y, and Z and that if you do X,Y, and Z, you too can lead a successful business. Do business practices and leadership affect the outcomes of a business? Of course they do, just a lot less than the business literature would suggest.

For example, let’s say that the success of a business and the quality of the CEO is correlated generously at 0.30. All this means is that what makes a business successful and what makes a high-quality CEO overlaps 30% of the time. What we then must ask ourselves is this; from Daniel Kahneman‘s book Thinking Fast and Slow.

Suppose you consider many pairs of firms. The two firms in each pair are generally similar, but the CEO of one of them is better than the other. How often will you find that the firm with the stronger CEO is the more successful of the two?

In a well-ordered and predictable world, the correlation would be perfect (1), and the stronger CEO would be found to lead the more successful firm in 100% of the pairs. If the relative success of similar firms was determined entirely by factors that the CEO does not control (call them luck, if you wish), you would find the more successful firm led by the weaker CEO 50% of the time. A correlation of .30 implies that you would find the stronger CEO leading the stronger firm in about 60% of the pairs—an improvement of a mere 10 percentage points over random guessing, hardly grist for the hero worship of CEOs we so often witness.

Now this does not mean that management practices do not matter, it just tells us that identifying those best management practices is extremely difficult! When doing comparison work, such as that made famous by Jim Collins (whom I love but now question), we have to look at it much more skeptically. If the business with the better CEO performs outperforms randomness only 10% of the time, it will be very difficult to even identify those businesses that are really better by skill rather than luck.

Luck plays important roles in our lives. This can be a scary reality, or one that is somewhat freeing. It is certainly scary to realize how little we can control the outcome of our lives, but it can be freeing to have some of that weight lifted from our shoulders, and just maybe it will give us more empathy for those that are struggling.

Should the Government Limit Executive Pay???

I think most people would emphatically give the answer “No!” What about the executives of nonprofits who receive government funding? That question generally gets a “Yes!” by the public, especially in these financially difficult times.

Governor Chris Christie of NJ is proposing to limit the compensation of nonprofit executives whose organizations receive state funding. According to this Star Ledger article he wants to cap the pay of nonprofit executives at $141,000 for those with budgets more than $20 million.

This doesn’t make sense to me. In the private sector world, we purchase a product that we believe has a good value. If the CEO is making $3 million a year, that is built into the price of the product and we decide whether it is a good value or not. Why would that not be true of the nonprofit sector?

If Governor Christie feels like he is not getting his money’s worth, then go to a new nonprofit. Can’t competition take care of this problem? And if an organization is doing great work and the CEO happens to be compensated at $300,000 does that matter? Shouldn’t the outcomes, the impact, the results dictate whether you hire an organization to perform a service?

I obviously understand the many difficulties of this in the nonprofit sector but I believe mandating compensation limits is a dangerous road to go down.

Read a post by SSIR on the matter here and a previous post on the topic here.